Terms & Conditions

Room Rates Include the Following Taxes:

• Government Taxes: 21.00%
• Service Charge: 10.00%

Compulsory Peak Season Supplement:

For Bed & Breakfast Clients:

For Half Board Clients:

Child Policy / Discount:

• Infant / Child (0 - 2.99 yrs): Sharing parent's room is complimentary (100% complementary).
• Child (3 - 11.99 yrs): Sharing parent's room will be charged a rate of USD 60.00 Per Night on a Half Board basis, including an extra bed.

Release Period & Cancellation Policy:

Cancellation Charges Are as Follows:

01st May to 31st October 2026:

• Cancellation within 45 days prior to arrival: 50% charge of the room nights booked.
• Cancellation within 30 days prior to arrival: 100% charge of the room nights booked.

01st November to 19th December 2026:

• Cancellation within 30 days prior to arrival: 50% charge of the room nights booked.
• Cancellation within 21 days prior to arrival: 100% charge of the room nights booked.

20th December 2023 to 10th January 2024:

• Cancellation within 45 days prior to arrival: 100% charge of the room nights booked.

11th January to 30th April 2024:

• Cancellation within 45 days prior to arrival: 50% charge of the room nights booked.
• Cancellation within 30 days prior to arrival: 100% charge of the room nights booked.

No Show or Early Departure: 100% retention charge applies.

Booking on Promotions: NON-REFUNDABLE.

Terms & Conditions:

• All rates are in USD and are non-commissionable.
• Villas & Deluxe Villas can accommodate one extra bed.
• The enclosed rates cannot be extended to the domestic market or to any other market not specified herewith.
• Check-in: 14:00 hrs
• Check-out: 12:00 hrs
• Rates are quoted on HB basis with Buffet breakfast.

Billing/payment Conditions:

We kindly request you to settle the booking value prior to the departure of the guests. Should the payment be settled via Cheque, we kindly request the Cheque to be remitted six working days prior to guest departure.

Travel agents that are entitled to credit facilities should make necessary payments within 30 days of the departure of the guest. Glenross Lining reserves the rights to charge an interest of 2% per month on all delayed outstanding amounts not settled within the stipulated period.

Any billing disputes should be notified to the resort accounts department within 7 days of receiving the invoice.

Guarantee Policy:

This reservation can be held until 6pm on the day of check-in, or guaranteed with a credit card for late arrival. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out. Such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Hotel's Liability:

If, for any reason beyond the control of the Hotel, including but without limiting the generality of the following: Acts of God, fire, floods, weather, war, rebellion, riots or civil commotion, strikes or labor stoppages, accidents or mechanical failures, refusal, suspension or cancellation by any government authority of any licenses, permits or authorization which the Hotel has need of to operate, the Hotel is unable to perform any or all of its obligations under this agreement, the Hotel shall not have any liability to the Business Partner or the guest in such an event.